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Frequently Asked Questions

Can’t find the answer you’re looking for? Reach out to our client services team.

What is the cost per session?

Our Counselors provide services for $110-$200 per session.  Newer Staff Counselors have availability at the lower end of the fee scale, while our Senior Counselors charge $150-$200 per session.

We also have Low-Cost Counseling where clients can work with graduate students who are completing their mental health counselling education.  The cost to work with a Counselor Intern is $65 per session, and you can find more information about that program here.

How do I pay?

Once you have spoken with a counselor and set up a first appointment, your counselor will send you a packet of client paperwork which will include the necessary instructions to put a credit card on file.  Having a credit card on file is required, even if you typically pay for services with cash or check. If you want to pay for a session in cash or check, the session will have to be in person.

Can I use a HSA card?

As long as your HSA card can be run like a traditional credit card, you can use it to pay for your appointments.

Do you accept insurance?

All clients pay directly to the agency. The agency does not file for or accept insurance, but we will be happy to provide you with receipts (called a “Superbill”) so you may file for reimbursement from your insurance company  Some insurance companies will reimburse some percentage of the money you spend on therapy; however, we cannot guarantee that your insurance company will reimburse you for Therapy Austin services. If you would like to consider this option, please call your insurance company to ask them how it works and any requirements they have for services to be eligible to be reimbursed, such as a certain licensure or a diagnosis.   You will need to let your counselor know of any requirements before you begin services.

What kinds of clients do you see?

We provide Individual, Couple, Family, and Group Services to adults 18 or older. We primarily serve people in the Austin area but can provide teletherapy services to any adult living in the state of Texas. We do not contract for service with anyone currently involved in a legal dispute, an open CPS investigation, or who has been mandated to therapy.

Do you provide therapy for minors/children/teens?

Yes, we now accept adolescents over the age of 13 years.

Can I request therapy for someone other than myself?

No, the person who will be the client needs to fill out the request form themselves, and they will be the point of contact for setting up the sessions.  You may aid someone in filling out the form, but ultimately the client will need to be the one to submit the form and discuss services with the counselor. 

How do I get started?

On our website homepage, you’ll see a blue button that says Get Started. If you click that, you’ll be taken to our client request form.  Once you’ve filled out a form, you will be matched with a counsellor who meets the preferences you’ve listed on your form.  At that point, the counsellor will contact you directly and you can set up an appointment. If you would like to talk to someone directly about counselling? Call us at (512) 201-4501 ext. 1.

Do you provide psychological assessments?

No, our counselors do not provide psychological assessments.

What can I expect from the first session?

In the first session, your counselor will begin by reviewing the paperwork that you signed, including things like your client contract, confidentiality agreement, and Good Faith Estimate.  As the session proceeds, your counselor will ask you questions to gain a better understanding of your work life, romantic life, identity, social history, medical history, etc. This assessment may last as long as the first three sessions depending on how much information there is to gather.

How do I get in touch with my counselor?

Your counselor will send you a confirmation email after you collaboratively schedule the first session. This email will contain their contact information. The best way to contact your counselor is to call their extension directly, or send an email.

What are your hours?

Therapy Austin is open 7 days a week and offers extended-hours. We have counselors seeing clients from as early as 6am to as late as 10pm seven days a week.

Do you have a telehealth option?

Our counselors see clients both in person and via telehealth. 

What if I don’t like my counselor?

Sometimes, the counselor you’re paired with isn’t the best fit for you. That is okay! You can express to your counselor that you would like to work with another counselor, and they will resubmit your request with additional information so that your next match is likely to be what you’re looking for. You do not have to worry about hurting the feelings of your counselor by telling them it’s not a good fit – in fact, we want you to communicate that to us.

What if I have a complaint?

You can file an official complaint at our complaint line.  Call 512-201-4501 ext. 3 to file an official complaint.

“Not everything that is faced can be changed; but nothing can be changed until it is faced.” James Baldwin

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